Frequently Asked Questions
How long will my order take to process?
*All orders will be processed within 1 - 2 working days of receiving the order provided the goods are in stock.
* A customer service person will get in touch with you if an item you have ordered is out of stock or has been discontinued as soon as we can.
* If due to unforseen circumstances, an item has to be ordered in, it can take 1 - 2 working days for us to procure the stock. In this case, it may take extra time for us to dispatch your order. You will be kept informed if such a situation does occur.
For more shipping information see our Shipping information
Can I get my order express posted to me?
Yes we can do it extra cost. Please call us and we’ll check the price and get back you as soon as we can. The cost varies according to the time, day and location of delivery.
Why are your prices so low?
We are able to keep our prices low by keeping our overheads low and by purchasing in bulk and passing on our savings to you.
Are your prices the same if I came instore?
Unless stated on the website, our prices are for online purchases only. You are welcome to purchase online and choose to pick up and pay instore. Please note that once you place you order, you will receive an email from us confirming your order. This email does not mean that your parcel is ready to be picked up as we may not always have the listed products on hand.
Once your order has been processed, a second email will be sent to you letting you know that your order is ready to be picked up.
Do I need to create a profile before I can place an order?
No. You can purchase any items as a guest. However, by creating a profile, you provide yourchemist.co.nz with important information that enables us to process your order seamlessly. All the information that you provide is confidential and will only be used to maximise our service to you.
Why should I subscribe to your newsletter?
Firstly, yourchemist.co.nz will NEVER spam our customers or send unsolicited emails. The yourchemist.co.nz newsletter is jam packed with great new products and offers that are only available to our subscribers. By not subscribing you may be missing out on some great deals. You are also free to UNSUBSCRIBE at any time by following the unsubscribe link on the newsletter.
What can I do if I order the wrong product?
You can call us immediately on 09 629 0279 and we will amend your order if the order has not been dispatched. In the event that your order has been dispatched, we are happy for you to return the product within 7 days of receiving it. All products must be received unopened and in their original undamaged packs. yourchemist.co.nz will then supply you the right product. We do not offer REFUND for change of mind so please choose products carefully.
Your Chemist reserves the right to refuse a refund if products are found to be damaged or tempered with.
What do I do if I receive the wrong product?
In the rare event that we send out the wrong product, please contact us immediately on 09 629 0279 or email us on firstname.lastname@example.org . You will be instructed to post the item back. Once received, we will refund you both product and postage costs. The correct product will be mailed out to you at no extra postage cost.
If I have a symptom can your pharmacist help me diagnose it and recommend a treatment?
No. Although all the pharmacists at yourchemist.co.nz are fully qualified, we are unable to ethically offer medical advice or diagnose online. Pharmacists at Your Chemist online pharmacy do NOT replace your regular health care professionals with whom you can interact face to face and they are able to see and diagnose your symptoms accurately. We are very happy to offer information on products that you wish to purchase and instruct you on how to use, side effect profile, interactions with other medications and recommended doses.
Are the Prices displayed on the website GST inclusive?
Yes they are.
What are your OPENING HOURS?
We are open from Monday to Friday : from 8.30am to 7.00 pm and Saturday: 9am to 2pm
We are closed on Sundays and Public Holidays.
Please bear in mind every friday we are closed for 1 hour in the afternoon which are as follow.
Day light saving hours : 1.45pm to 2.45pm
Other times : 12.45 pm to 1.45pm